Terms of Service

Chattr — Terms of Service

1. Who we are and how to contact us

Chattr ("we", "us", "our", the "Service") is operated by CHATTR LTD, a company registered in England and Wales (company number 17199526) ("Chattr"). Our registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

You can reach us at the following addresses, monitored during UK business hours:

General and support: support@chattr.uk
Content reports and safety: report@chattr.uk
Legal notices: legal@chattr.uk
Data protection: privacy@chattr.uk

2. About these terms

These Terms of Service (the "Terms"), together with our Privacy Policy and our Community Guidelines, form a legally binding agreement between you and Chattr. By creating an account or using the Service, you accept these Terms. If you do not accept them, you must not use the Service.

Our Community Guidelines and Privacy Policy are incorporated into these Terms by reference. Where these Terms refer to rules about what you may post, the Community Guidelines set out the detail.

3. Who can use Chattr

Chattr is built for university students in the United Kingdom. To use the Service you must:

Be aged 18 or over. Chattr is not intended for, and may not be used by, anyone under 18;
Confirm your age and your acceptance of these Terms during sign-up;
Provide a valid mobile telephone number for verification; and
Provide a UK university email address ending in .ac.uk, and confirm it using the link we email you within 10 days of providing it.

If we discover that an account belongs to someone under 18, or that eligibility information is false, we may suspend or remove that account. We rely on your own confirmation that you are 18 or over. If you think someone under 18 is using Chattr, report it and we will review the account.

4. Your account

You are responsible for activity that takes place through your account. You must keep your access to your verification phone number and email secure, and tell us promptly at support@chattr.uk if you believe someone else has accessed your account.

You may hold only one account. You must not create an account using another person's identity or contact details, sell or transfer your account, or share access to it.

5. Anonymity, and what it does and does not mean

Posts, comments and votes on Chattr are displayed anonymously to other users. We do this on purpose: it is the point of the Service. But anonymity to other users is not the same as being untraceable to us, and it does not change what the law requires of you.

You remain legally responsible for everything you post. Posting anonymously does not protect you from the consequences of posting unlawful content, and it does not prevent us from acting on it.

To get new campus feeds going, Chattr posts some starter content, such as questions and polls, from accounts run by Chattr.

6. Acceptable use

Chattr has ZERO TOLERANCE for objectionable content and for abusive behaviour towards other users. Accounts that post such content, or abuse other users, are removed. You agree to use Chattr in line with our Community Guidelines. In particular, you must not post, share, or use Chattr to:

Post content that is illegal under the law of England and Wales, including content that is a criminal offence to share;
Bully, harass, threaten, intimidate or stalk any person;
Identify, "dox", or reveal private information about another person — including their name, address, room or hall number, timetable, vehicle, social media, or other details that could identify or locate them — without their consent;
Post content that is defamatory, or that you know to be false and that could damage someone's reputation;
Post hateful content, or content that incites hatred or violence against people based on a protected characteristic;
Post or solicit sexual content involving anyone under 18, or any child sexual abuse material. We report such material to the relevant authorities;
Encourage or assist suicide, self-harm, or eating disorders;
Promote, facilitate or arrange the supply of illegal drugs, weapons, or other unlawful goods;
Share intimate images of a person without their consent;
Impersonate any person or organisation, including Chattr staff or representatives;
Post spam, run scams, attempt fraud, or post unsolicited advertising;
Infringe anyone's intellectual property rights;
Attempt to break, probe, overload, or gain unauthorised access to the Service, or use bots, scrapers, or automated means to access or inflate activity on it;
Attempt to re-identify other anonymous users, or compile information to do so.

7. Content moderation and safety

Chattr is a regulated user-to-user service under the Online Safety Act 2023. We operate systems and processes designed to keep illegal content, and content harmful to our users, off the Service. These include:

Automated filtering of every post, comment, poll and direct message at the moment it is submitted, before it is shown to anyone: content matching our blocklist (including hate speech, threats, child sexual abuse signals, and personal information such as phone numbers and addresses) is refused outright, and other suspect content is held or flagged for human review;
Automated checking of every image before it is published: images you upload are screened by an automated safety system at the point of upload (GIFs you choose from the GIPHY library come from GIPHY and are not re-checked by us), and an image that the check identifies as unsafe — or that cannot be checked — is refused or held for human review rather than being shown. Images are also subject to the same reporting, review and escalation as all other content, and are removed on the same basis;
An in-app reporting tool on every post, comment and message, with a defined set of report reasons, including intimate images shared without consent and suspected under-18 users;
User-level blocking: you can block another user from any post, which removes their content from your feed and prevents further contact;
A moderation queue reviewed by appointed reviewers, and administrator oversight of all reports;
Priority escalation routes for the most serious content, including child sexual abuse material and credible threats to life;
Crisis signposting for content suggesting a risk of suicide or self-harm; and
An appeals process for users whose content is removed, decided by a person within 72 hours.

We act on reports of objectionable content within 24 hours of receiving them — by removing the content where the report is well-founded and, where appropriate, restricting or removing the account that posted it. We deal with the most serious categories, such as child safety, more quickly still, and with other complaints within a reasonable time.

7.1 How we protect you from illegal content

We treat these kinds of illegal content as the most serious, and handle each of them as follows:

Terrorism content. Content that supports, promotes or is produced by a terrorist organisation is prohibited. Our image check flags terrorist and extremist symbols, reported content goes to a person on our moderation team, and we remove terrorism content as soon as we find it and report it to the police where appropriate.
Child sexual exploitation and abuse. Sexual content involving anyone under 18, and any attempt to groom or exploit a child, is never allowed. Our filter refuses text carrying child sexual abuse signals, and our image check treats a possible child together with any sign of nudity as the most serious category. Reports are escalated immediately to a named senior person at Chattr, never handled by campus moderators, and the material is preserved and reported to the National Crime Agency and, where appropriate, the Internet Watch Foundation.
Other priority illegal content. This includes threats to kill, harassment and stalking, hate crime, fraud, the sale of drugs or weapons, and content encouraging suicide or self-harm. It is removed when we find it or it is reported to us, with the most serious reports dealt with first.
Intimate images shared without consent. Sharing, or threatening to share, an intimate image of someone without their consent is prohibited and is a crime. If you report an intimate image — use the "Intimate image shared without consent" reason, or email report@chattr.uk — we take it down within 48 hours of your report, together with any copies of it we can find on Chattr, and we may remove the account that shared it.

8. Your content

8.1 Ownership and operating licence

You keep ownership of the content you create on Chattr ("Your Content"). By posting it, you grant Chattr a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, and distribute Your Content for the purposes of operating, moderating, securing, and improving the Service, and to keep records where the law requires. This licence ends when Your Content is deleted from the Service, except for copies we must retain for legal, safety, or backup reasons for a limited period.

You confirm that you have the right to post Your Content and that it does not break these Terms, the Community Guidelines, or the law.

By posting on Chattr, you give CHATTR LTD a non-exclusive, royalty-free licence to reproduce, adapt (for example by placing your words in a Chattr-branded graphic), publish and display what you post, on Chattr's own channels, including paid adverts (for example on Instagram, TikTok and Meta's advertising services). We always do this anonymously, with no name or identifying detail. We may let service providers who act for us, such as a scheduling tool or an advertising platform running our advert, use your content only to do this for us; we will not license it to anyone else. You can object at any time in Settings → Privacy choices, and we will stop using your posts in new material. A repost made before you objected may stay up; you can ask us to remove a specific one at support@chattr.uk and we will make reasonable efforts to do so. This licence applies to content you post on or after 5 October 2026. Content you posted before then is reused only if you turned on the optional licence that applied at the time. You confirm that you have the right to grant this licence. Showing your content to other users inside Chattr is covered by section 8.1, not by this licence.

9. Reporting content, appeals and complaints

If you see content that breaks these Terms or the law, report it using the in-app report button, or email report@chattr.uk. Tell us which post is affected and why, so we can act quickly.

If you believe content defames you, infringes your rights, or reveals your private information, contact us at legal@chattr.uk with enough detail to identify the content and the issue. We operate a notice-and-action process and will respond appropriately.

You can complain to us about:

Illegal content on Chattr;
Our failing to meet our duties to keep users safe, including how we handle reports;
The removal of your content, or a decision to hide it;
A warning, restriction, mute, suspension or ban on your account;
Our automated moderation getting something wrong, or being used in a way these Terms do not describe; and
A decision about your age, if we restrict or remove an account because we believe its user is under 18.

How to complain: use the appeal option on a removal notice in the app; email report@chattr.uk about content; or email support@chattr.uk about anything else, including a decision about your account. We aim to acknowledge a complaint within 2 working days and tell you when to expect an answer. A person on our team decides every appeal, and we decide appeals within 72 hours. We will tell you the outcome and what we have done about it.

If we remove your content, or restrict, suspend or ban your account, in breach of these Terms, you can bring a claim against us for breach of contract. Using our complaints process does not stop you doing so.

For complaints about how we handle your personal data, see the Privacy Policy, which explains your right to complain to us and to the Information Commission (formerly the ICO).

10. Our intellectual property

The Chattr name, logo, branding, design, software, and all other materials we provide (other than user content) belong to Chattr or our licensors and are protected by law. We grant you a personal, limited, non-transferable, revocable licence to use the Service for its intended purpose. You may not copy, modify, reverse-engineer, or create competing services from our materials, except to the extent the law allows.

11. Suspension and termination

You may stop using Chattr and delete your account at any time through the app's settings.

We may suspend, restrict, or end your access to the Service, with or without notice, if you break these Terms or the Community Guidelines, if we are required to by law, or if we reasonably believe it is necessary to protect the Service or other users. Where the breach is serious — for example, posting illegal content, threats, or content harmful to children — we may act immediately and may report the matter to the police or other authorities.

Sections that by their nature should survive the end of this agreement — including sections 8 (your content licence, to the limited extent stated), 10 (our intellectual property), 12 (our responsibility to you), 13 (your responsibility to us), and 15 (governing law) — continue to apply after it ends.

12. Our responsibility to you

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit or exclude. Nothing in these Terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015.

Subject to that, and because Chattr is provided free of charge:

The Service is provided "as is" and "as available". We do not promise it will always be available, uninterrupted, or error-free, and we may change, suspend, or withdraw all or part of it;
We are not responsible for content created by users, or for loss or harm caused by another user's content or conduct, beyond operating the safety systems described in section 7 and our duties under applicable law;
We are not liable for loss that is not reasonably foreseeable, for business losses, or for loss of data, profit, or goodwill; and
To the extent the law allows, our total liability to you arising out of or in connection with the Service is limited to £100.

13. Your responsibility to us

If you deliberately or negligently break these Terms or the law, and that causes us a loss or cost, or a claim from someone else, that was a reasonably foreseeable result of your breach, you agree to be responsible for that reasonable loss or cost. This does not apply to the extent the loss is caused by us.

14. Changes to these Terms or the Service

We change these Terms or the Service only for a valid reason: to reflect a change in the law or in a regulator's guidance, to respond to a risk to users' safety or to the security of the Service, to reflect changes in how the Service works (including features we add or withdraw), or to correct mistakes. If a change is significant, we will tell you in the app at least 30 days before it takes effect, unless it has to take effect sooner for legal, safety or security reasons, in which case we will tell you as soon as we can. If you do not accept a change, you can delete your account before it takes effect. If you keep using Chattr after a change takes effect, the updated Terms apply to you.

15. Governing law and jurisdiction

These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the law of England and Wales. You and we agree that the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your home jurisdiction as the law allows.

16. General

Whole agreement. These Terms, the Community Guidelines, and the Privacy Policy are the whole agreement between you and us about the Service.
If part is unenforceable. If any part of these Terms is found to be unenforceable, the rest continues to apply.
No waiver. If we do not enforce a right straight away, we can still enforce it later.
No third parties. These Terms do not give rights to anyone other than you and us under the Contracts (Rights of Third Parties) Act 1999.
Transfer. We may transfer our rights and obligations under these Terms to another organisation, for example if our business is sold; this will not affect your rights.

17. Invites and rewards

Chattr runs an invite scheme. Every account with a confirmed university email has a personal invite link, and reaching set numbers of friends who count earns a reward. The milestones are 3, 10 and 25 friends. The rewards at each milestone are shown on your Referrals page in the app; the reward you receive is the one shown at the time you reach the milestone. Some rewards exist only inside Chattr, such as karma, which has no cash value and cannot be exchanged for money or goods or transferred between accounts. Where we offer a gift card, it is supplied through a third party rewards provider whose own terms apply to the card once it is issued, and we do not offer cash in its place. We will not advertise a reward we are not in a position to provide.

A friend counts only when they have joined through your link, confirmed a UK university email address ending in .ac.uk, and made at least one post or comment, and signed up with their own mobile telephone number, which must not be the same number as yours or as another of your invites. We remember your link for 30 days from the moment someone opens it, and the first link a person opens is the one that counts. To take part you must be aged 18 or over and hold an account in good standing; accounts that are suspended, or under review for a breach of our Community Guidelines, cannot earn or claim rewards while that is the case. Chattr staff and contractors, and their immediate families, may use invite links but cannot claim rewards.

Rewards are approved by a person at Chattr, not automatically, and you must hold a confirmed university email address at the time of approval to be paid. Where a reward is a gift card, you claim it on your Referrals page and we notify you in the app. Treat a claim link or gift card code like cash: anyone who holds it can redeem it, and we cannot re-issue one that has already been redeemed by someone you shared it with.

If you post your invite link publicly — for example on social media — to earn a reward, you must label that post as an advert with #ad, because you are being rewarded for promoting Chattr.

We may withhold a reward, remove invite credit, or remove you from the scheme where we reasonably believe that invites do not represent real, separate people; that the same person, telephone number or device is behind more than one of them; that invite links have been posted as spam, without the #ad label, or in a way that breaks the rules of another platform; or that an account involved has breached these Terms or our Community Guidelines. Where we do this we will tell you and explain why, and you can ask us to look at it again by writing to support@chattr.uk.

The scheme runs until we end it. We will give at least 14 days' notice in the app before we reduce or withdraw a reward, raise a milestone, or end the scheme. A reward you have already been approved for will still be honoured. Rewards under this scheme are given for personal, non-business activity, and if your circumstances make one taxable that is your responsibility.

The promoter of the scheme is CHATTR LTD (company number 17199526), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. To run the scheme we record who invited whom and whether an invite has confirmed a university email and been active; we do not reveal your identity to the people you invite, or theirs to you. Section 17 of our Privacy Policy explains how we handle this.

Last updated: 7 October 2026

CHATTR LTD, registered in England and Wales, company number 17199526. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. support@chattr.uk