Support

Contact us

For any problem with the app, your account, or anything else: support@chattr.uk

We aim to reply within 2 working days.

Report content or behaviour

Every post and comment in Chattr has a Report option, which sends it straight to our moderation queue. That is the fastest route and the one to use if you can.

If you cannot use the app, or you are not a Chattr user, email report@chattr.uk

Reports of objectionable content are actioned within 24 hours. Content that breaches our guidelines is removed, and accounts that do it repeatedly are suspended.

Intimate images shared without consent: report them with the "Intimate image shared without consent" reason. We take reported intimate images down within 48 hours, together with any copies we can find.

Blocking someone

Blocking is separate from reporting and takes effect immediately. You do not have to wait for a moderator. Tap Block on any post or comment and you will stop seeing that person's content entirely.

Blocks are managed in Settings → Blocked users, where they can also be undone.

Child safety

We have no tolerance for content that sexualises or endangers a child. Reports of it are escalated immediately to a named senior owner and are never handled by campus moderators.

To report it directly: report@chattr.uk

Chattr is not intended for anyone under 18. If you think someone under 18 is using Chattr, report it and we will review the account.

If a child is in immediate danger, contact the police on 999. Child sexual abuse imagery can also be reported to the Internet Watch Foundation at iwf.org.uk.

Your data and your account

You can download everything we hold about you, and delete your account, from Settings inside the app. Deletion has a 30-day cooling-off period, after which it is permanent.

Data protection questions: privacy@chattr.uk

You can also raise a formal data protection complaint from Settings → Data Protection Complaint. We acknowledge it within 14 days and respond in full within 28 days, and you can also complain to the Information Commission (formerly the ICO).

If a moderation decision was wrong

Removals can be appealed from inside the app. Appeals are reviewed by a human within 72 hours.